Order & Payment

Below you'll find our most frequently asked questions. Is your question not listed? Please send us an email at info@jewellerybymaaik.com and we will try to answer your question within 1-2 working days.

Order:

How do I place an order?

Place your selected items in your shopping cart. Then, click "Your shopping cart" in the top right corner and check that all your selected items are there. Checked? Then proceed to checkout. Enter your personal information and verify that your name and address are correct! Next, choose your shipping method. Then select your payment method. Finally, check the terms and conditions and click "Place order" to complete your order.

How can I add a discount code?

You can do this once you've added your items. Then proceed to the checkout process. At the bottom, you'll see a discount code bar; enter your discount code there. Your discount will then be calculated automatically! Unfortunately, it's not possible to add a discount code afterward.

I didn't receive an order confirmation, what should I do?

After you order, we'll automatically send a shipping confirmation to your email address. This might end up in your spam/junk mail folder. Please check your spam folder as well. If it's not there either, please send an email to info@jewellerybymaaik.com and we'll resolve it for you!

Can I still cancel or change my order?

If your order has already been shipped, you can unfortunately no longer cancel it. If you'd like to add another product, you can, as long as your order hasn't shipped yet. Please send us an email to info@jewellerybymaaik.com or an Instagram DM with the product you'd like to order.

I entered an incorrect address, what now?

Please contact us as soon as possible via our email address info@jewellerybymaaik.com. If your order hasn't been shipped yet, we'll update your address immediately. Therefore, always check that you've entered your address correctly before ordering.

Pay:

How can you pay with you?

You can pay with iDeal. Customers from Belgium can pay with Bancontact/KBC. You can also pay with KLARNA.

I placed an order, but the payment failed?

We're sorry you're having trouble paying! We're happy to help! Send an email to info@jewellerybymaaik.com and then we will work together to find a solution to complete your order!