Shipping & Returns

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What are the shipping costs?

For jewelry and/or accessories, you have the option of having them shipped with or without track and trace. Shipping costs for the Netherlands are € 1.99 for orders under 20 grams, €2.99 for orders between 20 and 50 grams, and €3.99 for orders between 50 and 100 grams without track and trace. With track and trace, this is € 4.95 as a letterbox parcel.
We ship bags, displays, belts, hair clips, etc. as a standard parcel with track and trace. The cost is €6.95.

Shipping costs for Belgium are €5.50 for a letterbox package and €9.95 for a tracked package.

How long does it take to receive my order?

All orders are shipped within 1-2 business days, except for pre-orders. You'll usually receive your order the next business day if you live in the Netherlands. For Belgium, it will take 2-3 business days to arrive. From the moment we send the package via the PostNL point, we are not liable for delays at PostNL and/or when they deliver it.

RETURNS

Can I return jewelry?

Jewelry, bags, and accessories may be returned, with the exception of earrings, hair clips, and hats for hygiene reasons. Send us a DM on Instagram or an email to info@jewellerybymaaik.com if you want to return jewelry, bags, or accessories. Surprise boxes may be returned; you will then receive a gift certificate.

Can I return clothes?

Yes, clothing can be returned. If the size you choose isn't right for you or you're not satisfied with the product, you can return it within 14 days of receipt. Returns are only accepted with a completed and enclosed return form. Once we receive your return, you'll receive a refund, a new size, or a gift certificate, excluding shipping costs. Returns must be made within 14 days. Sale items and surprise boxes include a gift certificate.