Frequently Asked Questions

Below you'll find our most frequently asked questions. Is your question not listed? Please send us an email at info@jewellerybymaaik.com and we will try to answer your question within 1-2 working days.

Order:

How do I place an order?

Place your selected items in your shopping cart. Then, click "Your shopping cart" in the top right corner and check that all your selected items are there. Checked? Then proceed to checkout. Enter your personal information and verify that your name and address are correct! Next, choose your shipping method. Then select your payment method. Finally, check the terms and conditions and click "Place order" to complete your order.

How can I add a discount code?

You can do this once you've added your items. Then proceed to the checkout process. At the bottom, you'll see a discount code bar; enter your discount code there. Your discount will then be calculated automatically! Unfortunately, it's not possible to add a discount code afterward.

I didn't receive an order confirmation, what should I do?

After you order, we'll automatically send a shipping confirmation to your email address. This might end up in your spam/junk mail folder. Please check your spam folder as well. If it's not there either, please send an email to info@jewellerybymaaik.com and we'll resolve it for you!

Can I still cancel or change my order?

If you've already paid, it's unfortunately no longer possible to cancel your order. If you'd like to add another product, you can, as long as your order hasn't shipped yet. Please send us an email at info@jewellerybymaaik.com. with the right product you want to receive.

I entered an incorrect address, what now?

Please contact us as soon as possible via our email address info@jewellerybymaaik.com. If your order hasn't been shipped yet, we'll update your address immediately. Therefore, always check that you've entered your address correctly before ordering.

Jewellery:

What is the best way to care for our jewelry?

Approximately 99% of all jewelry is made of stainless steel. This means the jewelry never tarnishes, so you can shower with it, etc.! We recommend not taking stainless steel jewelry off if you're going swimming in chlorine. The remaining 2% is DQ/gold plated. We recommend not showering with these to ensure they stay beautiful for as long as possible. All earrings are 100% nickel-free and non-flammable! The material is listed in the product description! We also recommend not showering with the beaded jewelry to ensure they last as long as possible.

What material are our jewelry made of?

All jewelry is made of stainless steel or DQ (some pendants are DQ)

You will find more information about the material in the description of our products.